Privacy Policy

1. Who we are

motwasel provides WhatsApp AI agent and messaging tools for businesses. This policy explains what data we process when you use our website and product.

2. Information we collect

• Account details: name, email, phone, company name, and login credentials.
• Billing details: plan, invoices, and payment references from our payment providers.
• Product data: WhatsApp device sessions, messages you send through motwasel, contacts, templates, campaigns, and AI agent settings or knowledge you upload.
• Usage and technical data: IP address, browser type, device info, and logs needed to keep the service secure and reliable.

3. How we use information

• To create and manage your account and subscription.
• To run WhatsApp messaging, AI replies, campaigns, and integrations you enable.
• To process payments, prevent fraud, and provide support.
• To improve product performance, security, and reliability.
• To send important service notices. Marketing emails are optional and can be stopped anytime.

4. WhatsApp and customer chats

When you connect a WhatsApp number, message content and related chat data are processed so the product can send, receive, store history, and run your AI agent according to your settings. You are responsible for having a lawful basis to message your customers and for the content you send.

5. Sharing with third parties

We do not sell your personal data. We may share data with trusted providers only as needed to operate the service, such as hosting, payment gateways, email delivery, and analytics. These providers process data under their own terms and only for the services we request.

6. Data retention

We keep account and product data while your account is active and for a reasonable period afterward for backups, legal, and security needs. You may request deletion of your account data subject to legal retention requirements.

7. Security

We use reasonable technical and organizational measures to protect data. No online service is fully risk-free, so please use a strong password and limit access inside your team.

8. Your rights

Depending on your location, you may ask to access, correct, export, or delete personal data we hold about you, or to limit certain processing. Contact us and we will respond within a reasonable time.

9. Children

motwasel is built for business use and is not directed to children under 16.

10. Changes

We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of motwasel after an update means you accept the revised policy.

11. Contact

For privacy questions, contact us through the Contact page on motwasel.com.